Role: NetSuite Administrator - Support Operations Specialist

Location: Vancouver, BC (Remote)

Type: Contract

Position Overview

We are seeking a detail-oriented NetSuite Administrator to serve as our primary support specialist responsible for managing day-to-day system operations. This role focuses on triaging incidents and tasks, maintaining system integrity, managing user access, and ensuring optimal performance of our NetSuite environment. The ideal candidate will demonstrate strong technical knowledge of NetSuite administration while providing responsive support to business users.

Key Responsibilities

Serve as first responder for NetSuite support tickets, triaging incidents and tasks based on priority and impact
Manage user access, roles, and permissions to maintain proper security controls and compliance
Monitor system performance and address issues proactively to minimize business disruption
Coordinate and implement bi-annual NetSuite releases and updates
Maintain documentation for system configurations, customizations, and standard operating procedures
Process user provisioning requests including role assignments and permission modifications
Troubleshoot and resolve system issues, errors, and user-reported problems
Perform regular system maintenance activities including data cleanup and optimization
Support data imports, exports, and basic integration management
Create and maintain saved searches, reports, and dashboards to support operational needs
Assist with testing system changes, updates, and new functionality
Provide basic training and guidance to end-users on NetSuite functionality
Document and track recurring issues to identify opportunities for permanent resolution

Requirements

5+ years of experience in NetSuite administration
Strong understanding of NetSuite security model, user roles, and permission management
Experience managing support tickets and prioritizing work in a structured environment
Demonstrated problem-solving abilities and analytical thinking
Excellent communication skills with ability to explain technical concepts to non-technical users
Proficiency in creating and modifying saved searches, reports, and basic workflows
Understanding of NetSuite data structure and relationships between record types
Experience with system monitoring and performance optimization
Ability to work independently while maintaining clear communication with stakeholders
Troubleshoot issues related to integrations for Order to Cash, Procure to Pay, Fixed Assets and tax modules

Qualifications

NetSuite Administrator certification required
Experience with SuiteFlow, SuiteScript (basic understanding), and CSV imports/exports
Knowledge of best practices for ERP system administration and support
Strong understanding of P2P, OTC, FAM, Tax modules
3+ years within a service industry setting and is proficient with basic finance modules
3+ Experience with IT service management tools and ticket systems
Bachelor's degree in Information Systems, Computer Science, or equivalent experience

Permanent employment, Contract work, Remote work,