Job Description

Salary: 89,700 - 162,150 USD per year Requirements:

• We are looking for candidates who meet the following qualifications:
• Experience interacting with service lanes to handle service inquiries and problems.
• Extensive experience working as a Tier 2 system administrator, particularly with Exchange/Vault tools.
• Strong familiarity with Office 365 and Microsoft Exchange 2016.
• In-depth knowledge of Enterprise Vault solutions to optimize active server storage requirements.
• Proven experience in scripting/automation through Exchange PowerShell or other scripting languages.
• Ability to troubleshoot issues in a growing environment.
• Excellent time management skills, capable of working independently within an IT Service Management/ticketing system (ServiceNow).
• Strong oral and written communication skills.
• Demonstrated leadership and mentoring skills to guide and enhance team performance.
• Ability to work effectively within a team and support peers in improving processes and results.
• Capability to triage and properly classify incidents, prioritizing work efforts accordingly.
• Extensive experience in planning, deploying, and documenting patch and configuration updates.
• Solid knowledge of Disaster Recovery for High Availability in large environments.
• Experience with log reviews, incident analysis, and identifying issue trends.
• Familiarity with server patch management methodologies utilizing SCCM.
• Candidates must meet DoD 8570.11- IAT Level II certification requirements (e.g., Security+ CE, CCNA-Security, GSEC, or SSCP).
• Education: A Bachelor’s Degree with 8+ years of experience, an Associate’s Degree with 10+ years, or a Master’s Degree with 6+ years of relevant experience. (12 years of additional experience may be substituted in lieu of a bachelor's degree.)

Responsibilities:

• In the role of Exchange Systems Administrator SME, you will undertake the following responsibilities:
• Remotely log into servers to perform technical software configuration, rebooting, and other remedial actions.
• Provide implementation, troubleshooting, maintenance, and monitoring support for physical and virtual servers, rapidly distinguishing isolated user problems from enterprise-wide application and system issues.
• Collaborate with peers and other service lanes to perform network latency analysis to address slow connections and user experience concerns.
• Collect data, conduct analysis, and develop and implement solutions associated with incident tickets and requirements.
• Establish and maintain a comprehensive availability and capacity management solution using best practices.
• Deliver follow-up reports including technical findings, feedback, and resolution steps for root cause analysis, operational assessment, and process improvement initiatives.
• Support customer requirements in a 24/7/365 environment, including providing on-call support during after-hour outages.
• Update operations and monitoring documentation for our 24/7/365 Operations Watch personnel.
• Address issues related to group mailboxes and distribution lists, including designating end-users as group mailbox owners.
• Manage and operate email routing devices and services (e.g., McAfee, Proofpoint, and Edge devices).
• Perform day-to-day management and administration for the Exchange Online system within an Office 365 hybrid/cloud environment.
• Manage, maintain, and troubleshoot email retention systems utilizing Veritas Enterprise Vault.
• Oversee roles and services, user permissions, email queues, and dynamic distribution groups.
• Implement Exchange PowerShell to automate tasks.

Technologies:

• Cloud
• Support
• Network
• Office 365
• PowerShell
• Security
• ServiceNow

More:

At Leidos, we are committed to promoting an excellent work-life balance, enabling our employees to make an impact while prioritizing their well-being. We offer numerous opportunities for career development and advancement and encourage you to discuss upskilling opportunities in this role.

Please note that due to the nature of the government contracts we support, US Citizenship is required. A TS/SCI clearance with a Polygraph is preferred for this position, or candidates must have a TS/SCI clearances with a willingness to obtain and maintain a polygraph.

The anticipated pay range for this role is $89,700.00 - $162,150.00, which serves as a general guideline and is not a guarantee of compensation. Additional factors, including job responsibilities, education, experience, and internal equity, are considered when extending an offer.

We look forward to your application!

Job Tags

Full time, Remote job,

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