Job Description
Kids First Swim School Springfield in Springfield, VA is looking for Front Desk Associates to join our strong team. Our Front Desk team is the first point of contact for potential and current customers. They are responsible for providing exceptional service to customers, both in-person and over the phone. Front Desk Associates must be proficient in fielding general questions, providing in-depth knowledge of the Kids First/Kick First® curriculum, promoting sales, and registering students all while ensuring the best possible customer experience. They are expected to surpass all expectations under the guidance of the Lead Associate or Manager while acting as a contact point between swim instructors and customers. Most importantly, Front Desk Associates will build rapport with all customers and students to create a welcoming environment.
Responsibilities
- Provide highest level of customer service to all customers and visitors upon arrival
- Answer telephones, responds to inquiries, takes messages and directs phone calls
- Actively recruit and retain customers, prospective and current
- Process student registrations using positive sales and customer service techniques.
- Meet daily sales objectives
- Resolves customer concerns or complaints using a sensitive approach.
- Refers comments and concerns appropriately to Lead Associate or Manager
- Checks voicemail and email correspondence and responds in a timely manner.
- Oversight of basic pool operations
- Maintenance of aquatic facility
- Participates in training/in-services as required.
- Fulfills other duties and responsibilities as needed.
Qualifications
- High school diploma or GED preferred
- Lifeguard certification preferred
- Pool Operators certification preferred
- Professionalism
- Ability to work with children
- Ability to multitask and operate well under pressure
- Excellent interpersonal communication and organizational skills
- Excellent listening skills
- Basic Computer Skills (MS Office, email, MS Windows)
Benefits
- Fun work setting
- Supportive team
- Valuable work experience
- Great pay with advancement opportunities
- Paid training
We look forward to hearing from you.
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Job Tags
Work experience placement,