MINIMUM QUALIFICATIONS:
• Bachelor’s Degree in computer science or other closely related technical discipline or equivalent
demonstrated work experience.
• 5 years of experience in providing technical support to users.
• 5 years of experience in areas of responsibility while effectively supervising employees.
• Knowledge of technical support principals and best practices.
• Knowledge of Call Center operations and best practices.
• Understanding of Cybersecurity principals and best practices.
• Ability to motivate, guide and supervise staff.
• Ability to manage project timelines and budgets.
PREFERRED QUALIFICATIONS:
• Master’s Degree in Computer Science, IT Management, or related field.
• Certifications such as, CompTIA ITF+, HDI Customer Service Representative (HDI-CSR),
Certified Audio Engineer (CEA), Certified Technology Specialist (CTS), Cisco Certified Support
Technician (CCST), or ITIL Foundation.
• 3 years of experience managing technical support teams.
• 3 years of experience managing a call center.
• Demonstrated experience and success with quality/process improvement models.
• Experience working in a higher education environment.
About Northland Pioneer College
Northland Pioneer College (NPC) is a two-year commuter community college located in the heart of the Southwest, where the Colorado Plateau meets the White Mountains of northeastern Arizona. NPC offers classes at four campus and five center locations across Navajo and Apache counties. Our service area includes the tribal homelands of the Navajo, Hopi, and Apache peoples. NPC is a two-year, HLC accredited public community college celebrating its 50th year!
Connections working at Northland Pioneer College